TakeoverBoard

TakeoverBoard

Refund Policy

Last updated: September 9, 2026

Because the board can be took at any moment by another user, we make refunds automatic in the situations where we cannot deliver what you paid for. This policy summarises how that works. All refunds are issued by Paddle, our merchant of record, to your original payment method.

1. Automatic Refunds

You will receive a full, automatic refund when:

  • Someone else took the board first. If another user submitted a take amount above yours between the moment you submitted your submission and the moment your payment completed, your submission is refunded in full and the screen goes to that user.
  • Your content was rejected. If your content fails our moderation review after payment, your submission is refunded in full.
  • You cancelled before completing checkout.If you abandon payment before it completes, no charge is made.

Refunds are applied automatically — you do not need to request them for the situations above.

2. Refunds After Display

Once your content has appeared on the screen, the sale is considered final: you received the screen time you paid for, and no refund is issued for a successful take. This does not affect your statutory rights under applicable consumer law (for example, EU distance- selling cancellation rights for goods and digital content where they apply).

3. Timing

Refunds are initiated immediately when the qualifying event is detected. After Paddle processes the refund, funds typically return to your original payment method within 5–10 business days, depending on your bank or card issuer.

4. How to Request a Refund

If you believe you are owed a refund that was not issued automatically, contact us at support@rentbillboard.app and we will review your case. All payment disputes are ultimately handled in line with Paddle's refund provisions as merchant of record.

5. Contact

Questions about this policy can be sent to support@rentbillboard.app.